Terms and Conditions
The following Terms and Conitions relate to the Remote Trauma Equipment Store
We endeavour to accurately show the prices for goods. However situations may occur where prices are incorrectly quoted- we will advise you of the correct/revised prices at the time of ordering.
All prices include VAT.
All prices include 20 % VAT. If you are ordering from outside the UK or European Union, your order can be supplied VAT free. Your credit card payment will be reduced accordingly and a copy of your ex VAT receipt will be dispatched with your goods. Local import duties may be payable by you on receipt.
We do try to ensure that we have good stock availability of all products. However, some goods may sell faster than we predict. If the item you have ordered is not in stock, we will do our best to get it for you as quickly as possible. We will let you know by email or phone whether we have ordered the product for you as this will result in a delay in sending your parcel to you. If we cannot get the item we will cancel your order immediately and let you know by email.
Whilst every effort is made to capture the true likeness of the product colours, variations may occur. We cannot guarantee exact colour reproduction.
Can't find what you are looking for? If you can't find what you want tell us what you need and we'll do our best to get it for you*.
Returns and exchanges
We do try and make it as easy as possible for you to Return or Exchange products. If you are not completely satisfied with the product you have purchased, you may return it unused for exchange or refund within 21 days of purchase. Please include your receipt and any packaging or labels. Please note that unless the items are faulty, we do not accept returns of opened first aid kits, opened repellents and underwear.
This does not affect your statutory rights. Regrettably, unless the item is faulty or we have made a mistake when fulfilling your order, we do not offer refunds on post and packaging costs and we will charge you postage to re-send you the correct size.
Please note this policy does not apply to Special Orders. Terms & Conditions for Special Orders will be explained in full at the time of placing a special order with our shop staff.
To return items please send them to the following address:
Remote Trauma Ltd
No 144 61 Victoria Road
We recommend that you use a registered postal service- such as Royal Mail 'Signed For' to return your item. If you need help or advice, please discuss your postage options with our Internet Customer Service department. (If we agree to refund the 'postage cost' of returning goods to us, we will refund the cost of sending the package back using either Royal Mail- Signed For or Interlink shipping which ever is the cheaper option.)
Remote Trauma Ltd will not be held liable for the cost of return or lost parcels.
What to do if an item is Faulty
If we aren't sure that it there is a manufacturing fault (i.e. and not as the result of normal wear and tear), we will accept the product back from you and send it to the manufacturers for their advice. This process can take up to 4 weeks and is in accordance with the Trading Standards Directive. If a fault is found, the manufacturer will either return the goods repaired, offer a replacement, or offer a full refund. If it is not deemed to be a fault then you may be charged for repair and for carriage. We will advise you by phone or email once we hear back from the manufacturer.
We are continually working with our manufacturers to revise their policies so that any problems can be resolved more quickly to everyone's satisfaction.