The following Terms and Conditions relate to the Remote Trauma Equipment Store (RT Shop)

Prices

We endeavour to accurately show the prices for goods. However situations may occur where prices are incorrectly quoted- we will advise you of the correct/revised prices at the time of ordering.

All prices include VAT. 

Tax charges

All prices include 20 % VAT. If you are ordering from outside the UK or European Union, your order can be supplied VAT free. Your credit card payment will be reduced accordingly and a copy of your ex VAT receipt will be dispatched with your goods. Local import duties may be payable by you on receipt.

Stock availability

We do try to ensure that we have good stock availability of all products. However, some goods may sell faster than we predict. If the item you have ordered is not in stock, we will do our best to get it for you as quickly as possible. We will let you know by email or phone whether we have ordered the product for you as this will result in a delay in sending your parcel to you. If we cannot get the item we will cancel your order immediately and let you know by email.

Sizing

Some products and brands are designed to be more generous (or more fitted) than others. We show size charts for most manufacturers however f you are in any doubt as to which size would suit you best or you need any advice please contact us on admin@remotetrauma.com or by phone +44 (0) 0844 800 9158

Colours

Whilst every effort is made to capture the true likeness of the product colours, variations may occur. We cannot guarantee exact colour reproduction.  

Can't find what you are looking for?  If you can't find what you want tell us what you need and we'll do our best to get it for you*.

Returns and exchanges

We do try and make it as easy as possible for you to Return or Exchange products. If you are not completely satisfied with the product you have purchased, you may return it unused for exchange or refund within 21 days of purchase. Please include your receipt and any packaging or labels. Please note that unless the items are faulty, we do not accept returns of opened first aid kits, opened repellents and underwear.

This does not affect your statutory rights. Regrettably, unless the item is faulty or we have made a mistake when fulfilling your order, we do not offer refunds on post and packaging costs and we will charge you postage to re-send you the correct size. 

Please note this policy does not apply to Special Orders. Terms & Conditions for Special Orders will be explained in full at the time of placing a special order with our shop staff. 

To return items please send them to the following address: 

Remote Trauma Ltd
2 Bridle Close
Kingston upon Thames
KT1 2JW

We recommend that you use a registered postal service- such as Royal Mail 'Signed For' to return your item.  If you need help or advice, please discuss your postage options with our Internet Customer Service department. (If we agree to refund the 'postage cost' of returning goods to us, we will refund the cost of sending the package back using either Royal Mail- Signed For or Interlink shipping which ever is the cheaper option.) 

Remote Trauma Ltd will not be held liable for the cost of return or lost parcels.

What to do if an item is Faulty

Any faulty goods may be returned to us within the lifetime of the product for repair or replacement. If the product is obviously faulty we will exchange the item or offer you a refund. If you need to send the product back to us in the post then please call us on our customer care line +44 (0) 844 800 9158 or email us on admin@remotetrauma.com">admin@remotetrauma.com to discuss the fault as we may be able to offer you a refund on post and packaging costs.

If we aren't sure that it there is a manufacturing fault (i.e. and not as the result of normal wear and tear), we will accept the product back from you and send it to the manufacturers for their advice. This process can take up to 4 weeks and is in accordance with the Trading Standards Directive. If a fault is found, the manufacturer will either return the goods repaired, offer a replacement, or offer a full refund. If it is not deemed to be a fault then you may be charged for repair and for carriage. We will advise you by phone or email once we hear back from the manufacturer.

We are continually working with our manufacturers to revise their policies so that any problems can be resolved more quickly to everyone's satisfaction.

Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To improve our website - we continually strive to improve our website offerings based on the information and feedback we receive from you.

To improve customer service - your information helps us to more effectively respond to your customer service requests and support needs.

To process transactions - Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails - The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

We do not use cookies.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will update the Privacy Policy modification date below.

This policy was last modified on 22/09/2013

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

2 Bridle Close

Kingston Upon Thames KT1 2JW

UK

admin@remotetrauma.com